Privacy Policy

ASH VILLA DENTAL PRACTICE

 CONFIDENTIALITY/PRIVACY POLICY

 

 

We are a Data Controller under the terms of the Data Protection Act 2018 and the requirements of the EU General Data Protection Regulation.

The Privacy Notice explains what personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the laws.

Types of Personal Data

The practice holds personal data in the following categories:

  •                   Patient clinical and health data and correspondence.
  •                   Staff employment data.
  •                   Contractors’ data

 

Why we process personal Data (What is the “purpose”)

“Process means we obtain, store, update, and archive Data."

 

Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment.

Staff employment data is held in accordance with Employment, Taxation and Pensions law.

Contractors’ data is held for the purpose of managing their contracts.

 

What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this:

  •                   We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.
  •                   We hold staff employment data because it is a Legal Obligation for us to do so.
  •                   We hold contractors’ data because it is needed to fulfil a contract with us.

 

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.

Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken). [Patient data may also be stored for back -up purposes with our computer software suppliers} [Who may also store it securely]

Employment data may also be shared with government agencies such as HMRC.

 

Your Rights                

You have the right to:

  • Be informed about the personal data we hold and why we hold it
  • Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
  • Check the information we hold about you is correct and to make corrections if not.
  • Have your data erased in certain circumstances.
  • Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
  • Tell us not to actively process or update your data in certain circumstances.

 

How long is the personal data stored for?  

 

  •                   We will store personal data for as long as we are providing care, treatment or recalling patients for further care. We will archive       (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend.
  •                   We must store employment data for six years after an employee has left.
  •                   We must store contractors’ data for seven years after the contract is ended.

 

What if we are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to our Data Protection Officer, Who is Dr Andrew Michalcewicz and we will do our best to resolve this matter. If this fails, you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 03031231113.

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Testimonials

  • "Everyone made me feel comfortable and had no problems with any of the treatments I had today. Very friendly staff, CAN’T WAIT TILL NEXT TIME "

    S.K.

  • "Dear Andy I just wanted to drop you a note to say a very big thank you for the way in which you have looked after me these past few months. Your whole approach is fantastic and makes coming to the “the dentist” a pleasure. It means a lot to me and I wanted you and your team to know that you are very much appreciated."

  • "ALWAYS A PLEASANT EXPERIENCE! On behalf of all my family and myself thank you for many years of pleasant dentistry."

    A.H.

  • "I was absolutely terrified of having any work done on my teeth but Andy’s personality and conversation was totally distracting! This is the nicest dental practice I have ever attended. Lovely staff and friendly, efficient service. When my little girl needs dental treatment I will definitely bring her here."

    S. A.

  • "I am so scared of having work done on my teeth, but Andy really relaxed me, told me what was happening every step of the way. Thank you so much"

  • "I recently had what I thought was a major problem with a wisdom tooth that, to be perfectly honest, terrified me however, the friendly and sympathetic approach of your reception team and the resulting consultation really set my mind at ease. The problem was totally resolved within minutes and, more importantly, without any pain whatsoever. Truly a great pleasure."

    A VERY Satisfied and Happy Patient

  • "Lovely warm welcome even after 25 years."

    J.M.

  • "So pleased with my composite filling, very natural looking, fitting in with the rest of my teeth, many thanks Andy."

    M.P.J

Giving you a reason to smile